Terms & Conditions

Privacy Policy

When you place an order we collect your name, e-mail address, mailing address, phone number and shipping history. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This information is used to process orders and to provide a more personal shopping experience. If you have any question regarding our privacy policy please contact our customer service team on 0845 658 9700, by email contact us or write to 'Web Customer Services' at the address shown below.

We may use this information to tell you about changes to our website and to let you know about our products or services. If you do not wish to receive this information, please fill in the sections on the 'Contact Us' page stating your wish not to be contacted in the future. We do not sell, trade or rent your personal information to other companies.

Security

When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1988.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our website to track items in your Shopping Basket. Cookies allow you to take full advantage of some of our most innovative and useful features and we recommend that you leave them turned on.

There are two ways to order: The easiest way to order is by using our webcart on our website, it is totally secure and very easy to use. The second way is to phone your order through to us on 0845 658 9700. Please be aware all phone orders are charged at Full cost and not the prices shown on the website.

Copyright/Trademarks/Data Protection

All content included on this site including but not limited to web site design, text, graphics, logos, and the selection and arrangement thereof are the property of Russell Hobbs Limited, and are protected by UK and international copyright laws. All software used on this site is the property of Russell Hobbs Limited or its software suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Payment

You can pay by any, Visa, MasterCard, Electron, Delta, Switch or Solo cards. To ensure that shopping on-line is secure, your credit/debit details will be encrypted using SSL technology. The prices displayed on are web site are in £GBP British pound Sterling.

General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of Scotland and any disputes will be decided only by the courts of Scotland. Our terms and conditions do not affect your statutory rights as a consumer.

Complaints

If you have any comments about anything we do please contact us on contact us or telephone us on 0845 658 9700